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Add-on

Chargeback Tracker

Tracks card disputes customers raise with their bank through Stripe, PayPal, Razorpay or any other gateway: each one's payment, orders and customer, reason in plain words, due date and timeline. Builds an evidence pack from the order, delivery, devices, sign-ins, messages and refunds, and can send it to Stripe. Reminds staff before evidence is due. When one is lost it records the debit, takes back a top-up's coins once, and can freeze the account; it never refunds twice. Flags customers with repeated chargebacks and can block their purchases.

  • Version 1.0.12

Add-on

Buy and install it from Add-ons in your admin panel.

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Changelog

  1. Version 1.0.12 4 Nov 2026

    - For developers: this plugin now tells the coming Clear test data tool what to do with each of its tables (empty it, keep it, or remove it only with customer accounts). Nothing changes for store owners yet.

  2. Version 1.0.11 29 Oct 2026

    - Amharic (አማርኛ) translation, machine-translated (review welcome).
    - Oromo (Afaan Oromoo) translation, machine-translated (review welcome).

  3. Version 1.0.10 27 Oct 2026

    - Turkish: coins are called "jeton" everywhere, as in the rest of the store, instead of "coin".

  4. Version 1.0.9 26 Oct 2026

    - Adds Thai (ไทย). Machine-translated; review welcome.
    - Japanese translation.

  5. Version 1.0.8 25 Oct 2026

    - Urdu calls coins سکہ / سکے everywhere, the same word as the rest of the store, instead of the loanword کوائن.

  6. Version 1.0.7 25 Oct 2026

    - Adds Polish (pl) text. Machine-translated.

  7. Version 1.0.6 23 Oct 2026

    - When the store lets customers move a paid order to another address, an order whose payment the bank is disputing, or has taken back, can't be moved; once a chargeback is won, it can.

  8. Version 1.0.5 23 Oct 2026

    - A chargeback in the currency the gateway charged (an INR payment Stripe charged in USD, say) takes back only the disputed share, measured against what was charged at the rate it was charged at, instead of the whole payment.
    - A chargeback in a currency that matches neither the payment nor the charge still takes the whole payment back, and the chargeback now says so for staff to check and adjust.
    - When the provider changes a chargeback's amount, each order's disputed share is worked out again from the new amount, so a lost chargeback takes back what the bank actually took.
    - Once a loss has been applied to an order, a later lower amount never takes its share below what was already taken back; a higher one is noted on the chargeback for staff to check.