Satisfaction Surveys

Changelog

1. Version 1.0.2 4 Nov 2026

   - For developers: this plugin now tells the coming Clear test data tool what to do with each of its tables (empty it, keep it, or remove it only with customer accounts). Nothing changes for store owners yet.

2. Version 1.0.1 29 Oct 2026

   - Amharic (አማርኛ) translation, machine-translated (review welcome).
   - Oromo (Afaan Oromoo) translation, machine-translated (review welcome).

3. Version 1.0.0 28 Oct 2026

   - First release: "How did we do?" after support tickets close, an optional survey after a prize is delivered, a recommend survey (NPS) for active customers, reports by staff, category and month, comments with a filter and CSV export, and low-score alerts.
   - New add-on: Satisfaction Surveys. Ask "How did we do?" after a support ticket is closed, and now and then how likely customers are to recommend you, with reports, comments, a CSV export and an alert on a low score.
   - Polish, Thai and Japanese translations of the whole add-on, replacing the English it showed in those languages.
   - Survey emails to a customer with no name no longer repeat the greeting word in Spanish, Italian, Portuguese (Brazil), Russian, Turkish and Simplified Chinese ("Hola hola:" now reads "Hola cliente:").
   - German and Greek survey emails to a customer with no name now greet one person politely ("Hallo liebe Kundin, lieber Kunde," and "Γεια σας αγαπητέ πελάτη,").
   - Survey and opt-out links are signed only with the stored site key: if the key can't be saved or read back, no link is signed or accepted and no survey email goes out, instead of signing with a key nothing keeps.
   - Now on sale in the add-on store.