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Add-on

Help Assistant

An "Ask a question" box on your Help Center (and support page): customers ask in their own words and get a short answer written by AI from your help articles alone, with links to them. When the articles don't cover it, they're told so and offered a ticket with the question filled in. Uses the AI assistant add-on's key, model and spending caps, with its own limits per visitor and per day, a cache, a kill switch and a log of what was asked.

  • Version 1.0.3

Add-on

Buy and install it from Add-ons in your admin panel.

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Changelog

  1. Version 1.0.3 8 Nov 2026

    - The visitor's address is always read through the store's trusted-proxy setting (TRUSTED_PROXY_IPS), with no direct read of the connection left as a fallback.

  2. Version 1.0.2 4 Nov 2026

    - For developers: this plugin now tells the coming Clear test data tool what to do with each of its tables (empty it, keep it, or remove it only with customer accounts). Nothing changes for store owners yet.
    - A code comment in the Help Assistant's page script was reworded. Nothing changes for store owners or customers.

  3. Version 1.0.1 29 Oct 2026

    - Amharic (አማርኛ) translation, machine-translated (review welcome).
    - Oromo (Afaan Oromoo) translation, machine-translated (review welcome).

  4. Version 1.0.0 28 Oct 2026

    - First release: an "Ask a question" box on the Help Center and support page that answers from your help articles with links to them, offers a ticket when they don't cover it, and keeps to your limits, caps and cache; with a question log, the questions not covered yet, cost and a switch that stops answers. The visitor waits at most 8 seconds by default (3 to 20), and customers have their own daily limit apart from staff: half of the AI assistant's daily cap is kept for staff unless you choose another share.
    - New add-on: Help Assistant. An "Ask a question" box on your Help Center answers customers from your help articles alone, using the AI assistant add-on, and offers a ticket when the articles don't cover the question.
    - The check that the AI assistant add-on is there now names each function it needs. Nothing changes in how it works.
    - Polish, Thai and Japanese translations of the whole add-on, replacing the English it showed in those languages.
    - Turning an assistant question into a ticket after the page sat open too long now shows the usual "Nothing was saved" page with the way back, instead of an empty new-ticket form.
    - A guest's sign-in links on these pages now bring them back to the page they were on after signing in.
    - The question box on the support page finds its place under the hero even when the page has no live chat button.
    - The per-address limit on questions counts an IPv6 visitor's whole /64 network, so a visitor rotating IPv6 addresses can't use up the day's AI answers. IPv4 visitors are still counted per address.
    - Where only signed-in customers may ask, guests now see the question form behind a sign-in card instead of a sign-in link. Words in every language.
    - Now on sale in the add-on store.