Legal

Privacy Policy

Last updated 24 September 2026

This page reflects the data StartMyMarketplace actually collects today — accounts, orders, wallet, support tickets, custom orders and the partner program. It is not a substitute for legal advice: have it reviewed against India's Digital Personal Data Protection Act, and against the privacy law of any other country you serve (for example GDPR or CCPA), before relying on it.

1. Overview

This Privacy Policy explains what personal data StartMyMarketplace collects when you browse the storefront, create an account, buy a product, subscribe to a membership, open a support ticket, request a custom order, or join the partner program, and how that data is used. "We", "us" and "our" refer to StartMyMarketplace, the operator of StartMyMarketplace.

2. Information we collect

We collect information in three ways: what you give us, what is generated by using the Services, and what a payment gateway tells us about a transaction.

Account & order information

Name and email address, when you register or check out as a guest;
A hashed password (we never store your password in plain text);
Billing address, when a purchase requires one;
Order history, licence keys, invoices and membership status;
Wallet balance and wallet transaction history.

Support, custom orders & the partner program

The content of support tickets and custom order requests, including any files you attach to a conversation thread;
Partner application details and referral / earnings data, if you apply to the partner program.

Technical information

Session identifiers, needed to keep you signed in;
IP address and basic request metadata, used for security purposes such as rate-limiting login attempts;
Your chosen language and currency, if you set one.

3. How we use it

We use the information above to:

create and maintain your account, and let you sign back in;
process orders, deliver licence keys and downloads, and apply wallet credit or membership access;
respond to support tickets and custom order requests;
calculate and pay partner commissions, for partner accounts;
send transactional email — order confirmations, licence keys, password resets, membership renewal notices;
detect and prevent fraud, abuse and unauthorised access; and
meet our own legal and accounting obligations, such as keeping records of a transaction.

We do not sell your personal data, and we do not use it to serve third-party advertising.

4. Payment processing

Payments are handled by a third-party payment gateway. Your card number, CVV and full bank details are entered on the gateway's own secure payment page and are never seen or stored by StartMyMarketplace's own servers. We receive confirmation that a payment succeeded or failed, and enough reference information (such as a masked card number or transaction id) to match it to your order and to handle a refund if one is due.

5. Cookies & sessions

We use a session cookie to keep you signed in and to remember your cart, and — if you choose "remember me" at login — a longer-lived cookie so you don't have to sign in again on that device. These are functional cookies, necessary for the Services to work; we do not use third-party advertising or tracking cookies.

We share the minimum data necessary with the service providers that make the Services work:

Payment gateway — to process a charge, refund or subscription renewal;
Email delivery provider — to send the transactional emails listed above;
Hosting / infrastructure providers — to run the storefront, dashboard and database.

We may also disclose information where required by law, to enforce these Terms and this Policy (for example, investigating a piracy report or a fraudulent chargeback), or to protect the rights, property or safety of StartMyMarketplace, our users or others. We do not sell or rent your personal data to third parties.

7. Data retention

We keep account and order data for as long as your account is active, and for a further period afterwards where needed to meet accounting, tax or legal obligations, or to resolve a dispute (for example, order and transaction records are kept longer than a typical support ticket). Support ticket and custom order threads are kept for as long as needed to provide ongoing support for the product they relate to.

8. Your rights

Depending on where you live, you may have the right to:

ask what personal data we hold about you, and get a copy of it;
ask us to correct data that is inaccurate or incomplete;
ask us to delete your account and associated personal data, subject to what we are required to keep for legal or accounting reasons (such as records of a completed purchase);
object to, or ask us to restrict, certain uses of your data.

To exercise any of these, open a support ticket or write to hello@startmymarketplace.com. We may need to verify your identity before acting on a request.

9. Children's privacy

The Services are not directed at children, and we do not knowingly collect personal data from anyone below the age required to enter into a contract in their country. If you believe a child has given us personal data, contact us and we will remove it.

10. Security

We use reasonable technical and organisational measures to protect the data we hold — including hashed passwords, and offloading full card data to a PCI-compliant payment gateway rather than handling it ourselves — but no method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

11. Changes to this policy

We may update this Privacy Policy as the Services change. We will update the "Last updated" date above when we do, and for a material change we will make that clear on the Services rather than only in this document's date.

12. Contact

Questions about this Policy, or a request about your data, can go through a support ticket, or to hello@startmymarketplace.com for formal requests.